[单项选择]Operator:（）. May I help you David: I’d like to set up a telephone service, please.
A. Speaking
B. Hey
C. Pacific Bell
D. I’m John Smith

[单项选择]

W: May I help you
M: Yes, please. I’d like to open a new account.
W: Yes, I’d be happy to help you. What kind of accounts would you like to open
M: Well, I am not sure. What kind of accounts can I open here
W: Usually we offer current account and fixed account for individuals.
M: Could you tell me the differences between them
W: Of course I will. If you open a fixed account, the interest rate is higher.
M: Then how about the current account
W: You may withdraw the money at any time and you just need to present your bank card and a withdraw slip.
M: I would rather open a current account.
W: OK, please fill in this application form.
M: Here is the filled out application form. Is everything all fight
W: Yes, quite all right. But you have to deposit some money at the same time you open the account.
M: Fine. Here are one hundred pounds.
W: Please show your passpo
A. Its interest rate is higher.
B. Its interest rate is very low.
C. It’s convenient.
D. It’s inconvenient.

[单项选择]

W: May I help you
M: Yes, I’d like to rent a car for a few days．
W: OK
M: Can you tell me the rate per day
W: Yes, it’s 25 dollars．
M: Do you have a drop-off service
W: No, I’m sorry．It will have to be returned to the airport．

What does the man want to do（）
A. To rent a car．
B. To go to the airport．
C. To ask about road tax．
D. To have a discount on cab fare．

[单项选择]

W: May I help you, sir
M: I’d like to have a look at the menu first.

Where does the talk possibly take place （）
A. In a restaurant.
B. At a party.
C. In a hospital.
D. In a shop.

[单项选择]

M: May I help you
W: Yes, I’d like to buy a swimming suit for my elder sister as a birthday present.

What is the relationship between the speakers（）
A. They are sisters.
B. They are strangers.
C. They are customer and shop assistant.

[单项选择]

W: Hi, may I help you
M: Yeah. I’d like to rent some movies.
W: Okay. Do you have your membership card
M: No, I don’t. Do I need one to rent videos here
W: Yes, but it’s free. It’s just a card we issue to help us keep track of rentals and customer billing.
M: Okay, how much are movie rentals anyway
W: Well, new releases are $ 3.50 ...
M: Okay.
W: ... and all other movies are two dollars ...
M: All right.
W: .... and you can rent up to six movies at a time. We also have a five-dollar-deal where you can rent any five movies for $ 5.00, but this doesn’t include new releases.
M: Oh, well, I’ll just take these three tonight.
W: Okay, let’s see ... your total comes to seven dollars and fifty cents.
M: And when do I need to return them
W: They’re due back the day after tomorrow by ten o’clock p.m.
M: Thursday, okay.
A. In a library.
B. In a department store.
C. In a drug store.
D. In a video rental store.

[填空题]You may not like English. If you don’t like English, you are not{{U}} (11) {{/U}}-- many people{{U}} (12) {{/U}}it. Yes, English is difficult. It is difficult because it is not your{{U}} (13) {{/U}}tongue. However, English is important for you. It is{{U}} (14) {{/U}}in life. So you should learn the language. English can be fun and{{U}} (15) {{/U}}. Hopefully, you will learn to like it.

[填空题]The people may be willing to help you.

[单项选择]

W: Friendship Department Store. May I help you
M: Yes, could you tell me when the store closes today
W: We close at 7:30.
M: I see. And when do you open
W: Nine o’clock on the weekend.
M: Fine. Thank you very much.

What’s the probable relationship between the two speakers（　）.
A. Receptionist and customer.
B. Waitress and customer.
C. Salesperson and customer.
D. Nurse and patient.

[单项选择]A: If you like, I can help you paint the room tomorrow.
B: （　）.
A. Thanks a lot. But I think I can manage it myself.
B. No. Don’t worry about that.
C. I don’t like it. Thanks anyway.
D. I’m sorry. That’s not necessary.