[单项选择]

W: Can I help you
M: Yes. I bought this radio yesterday, but it doesn’t work now. I’d like to exchange it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place （　）
A. In a store.
B. In a factory.
C. In a museum.

[单项选择]

W: Can I help you
M: Yes. I bought this radio two days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）
A. In a store
B. In a factory
C. In a museum.

[单项选择]

W: Can I help you
M: Yes. I bought this radio yesterday, but it doesn’t work now. I’d like to exchange it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place（　）.
A. In a store.
B. In a factory.
C. In a museum.

[单项选择]

W: Can I help you
M: Yes. I bought this radio yesterday, but it doesn’t work now. I’d like to exchange it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

What is the most probable result of the conversation （　）
A. The man got his radio repaired.
B. The man got a new receipt.
C. The man got a new radio.

[单项选择]

W: Can I help you
M: Yes. I bought this radio two days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Oh, dear. Yes, of course. Have you got your receipt
M: Yes, here it is.
W: Thank you. Just a moment, please.

Where does this conversation take place （　）
A. In a store.
B. In a factory.
C. In a museum.

[单项选择]

F: Can I help you
M: I bought a washing machine but it doesn’t work.
F: Do you want to return it to the shop or change it for a new one
M: I’d like to get a refund.

What does the man want （　）
A. Change a new machine.
B. Repair the machine.
C. Give the machine back to the shop.

[单项选择]

W: Can I help you
M: Yes, I bought these shoes here two days ago. But they seem too small and press against my feet.

Where did the conversation take place （）
A. In a shoe shop.
B. In a doctor’s.
C. In an office.

[单项选择]

W: Can I help you
M: Yes. I bought this telephone three days ago, but I’m afraid it doesn’t work. I’d like to change it for another one.
W: Have you got your receipt, please
M: Yes, here it is.
W: Thank you. Just a moment, please.

What is the most probable result of the conversation（）
A. The man got his telephone repaired.
B. The man got nothing.
C. The man got a new telephone.

[单项选择]

W: Can I help you
M: Yes, I bought these shoes here two days ago. But they seem too small and press against my feet.

Where did the conversation take place（　）.
A. In a shoe shop.
B. In a doctor’s.
C. In an office.

[单项选择]

M: Good morning. Can I help you
W: Yes. I bought this blouse here last week. But there seems to be something wrong with it.

Where does the conversation take place（　）.
A. A clothes shop．
B. A bookstore．
C. A shoe shop．

[填空题]What can you do if you want to seek their help
You can call or send a(n) _____________________ first.