[简答题]Suppose you are Staff Training Manager of the company. The Managing Director requires you to launch an introductory course for the PC users and send him the provisional program for PC training. Write a memo to the Managing Director.
·Enclose a copy of the provisional program.
·Tell him you have finished the arrangements for the course and ask the Managing Director to confirm the proposed time.
·Ask the Managing Director to give you some comments on the program.

[多项选择]PART ONE
·You are the Marketing Manager of a computer software company. You need some office furniture for a new employee in your department
· Write a memo to Eric Ford in the Purchasing Department:
· telling him what furniture you need and why you need it
· asking him to tell you when the furniture will arrive
· Write 40-50 words.

[多项选择]PART ONE
·You are the sales manager of a small company. In order to launch a new product in a recent trade fair, you have decided to hold a discussion and collect staff’s ideas about packaging.
·Write a memo to all staff:
·Telling them to think about their own ideas about packaging
·Explaining why it is important
·Saying when the discussion is
·Write 40--50 words on a separate sheet.
MEMO
To: All staff

[简答题]If you are Customer Service Manager, do you think in what ways the company can provide good customer services

[多项选择]PATR TWO
·Your General Manager has asked you to reply to the following letter, which is concerned with a educational visit to your company by a local vocational school. He has written his comments on the letter.
·Write a letter (120-140 words) to the headmaster concerning the changes the manager would like to make to the visit.
·Write on a separate sheet.
Re: Educational Visit
Dear Mr. Jackson,
Thank you for your recent letter accepting our request for an educational visit to your company.
I have spoken to the students concerned as well as the teacher who will accompany them. They are a group of 40, aged between 13 and 15, and will be taking part in the visit as part of their career development program. - Too many -25 students at most.
I would like to suggest Friday 10th December. The group will leave here at 9:00 a. m. and should be with you by 9:45 am. -Date is not good -Monday of the following week is better; time is fine.
I understand the T

[单项选择]
· Listen to the manager talking to staff about the way they answer the telephone.
· For each question (23 -30), mark one letter (A, B or C) for the correct answer.
· You will hear the recording twice.

The information was

[填空题]If you are a manager,you should handle the customers’complaints in a______(friend)way.

[多项选择]Part One
You are the Head Office Manager. You want to make a budget for office appliances for next year.
Write a memo to all department managers:
·asking them to report the appliances needed
·saying what appliances are included
·telling them the deadline.
Write 40-50 words.
[Memo]
To: All department managers
From : Susan Smith
Subject: Budget for office appliances

[多项选择]Part One
You are a HR manager and you plan to invite Mindsets Company to give personnel training course on cultural diversity.
Write an email to your assistant:
·asking her/him to contact the company
·saying the number of participants and the duration of time
·suggesting available weekends.
Write 40-50 words.

To...	Grace
CC...
Subject :	Personnel training

[简答题]Part One
You are a HR manager. You plan to hold interviews next week.
Write an email to your PA Susan:
·telling her the post you want to interview for
·asking her to call the candidates
·reminding her to inform the other interviewers of the schedule.
Write 40-50 words.

To...	Susan
From...	Robert
Subject:	Interviews

[填空题]As a manager, you should set a good example to your company members.