[单项选择]Since your quality process was not up to the four sigma requirements desired by your customer, some of your products were rejected, and there is a potential that you would not get repeat business from the same customer. From a quality perspective. the costs associated with your products being rejected can also be categorized as ______ .
A. cost of conformance
B. customer retention costs
C. failure costs
D. performance cost

[单项选择]Since your quality process was not up to the four sigma requirements desired by your customer, some of your products were rejected, and there is a potential that you would not get repeat business from the same customer. From a quality perspective. the costs associated with your products being rejected can also be categorized as ______ .
A. cost of conformance
B. customer retention costs
C. failure costs
D. performance cost

[单项选择]Plan Quality is the process of identifying quality requirements and standards for the project and product and documenting how the project will demonstrate compliance （） is a method that analyze all the costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirement and failing to meet requirements.
A. Cost-Benefit analysis
B. Control charts
C. Quality function deployment
D. Cost of quality analysis

[单项选择]Since your request for the alteration of destination came at such short （　）, we have to ask you to extend the shipment and validity of the L/C.
A. notation
B. note
C. notice
D. notification

[单项选择]Only since they gave up that good chance ______ to show their invention again.
A. have they had no chance
B. they have had no chance
C. they have no chance
D. have they no chance

[单项选择]Woman: How are you doing since you retired four months ago
Man: I thought it would be wonderful to be retired. I have looked forward to this day for years, but now I’m considering volunteering.
Question: What does the man feel about his retired days
A. He thinks they are better than four months ago.
B. He feels that they are as good as he expected.
C. He feels bored with them.
D. He can’t enjoy them better.

[填空题]Since your ear needs (clean)（）, you’d better do it right now.

[填空题]Since your car needs (clean)（）, you’d better do it right now.

[填空题]Since your car needs (clean)（　）, you’d better do it right now.

[单项选择] PROCESS MANAGEMENT TO QUALITY IMPROVEMENT The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort. Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems—for example, for purchasing, personnel, accounting, stock control, and computing—when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these
A. It is a method which can deal with problems centering on "conformance to requirements"
B. It is a method which can approach the problem of direct customer requirements
C. It is a method which can cope with problems of efficiency and effectiveness
D. It is a method which can solve problems of meeting the requirements of law.