[单项选择]The company’s staff answer the phone
A. very quickly.
B. reasonably quickly.
C. far too slowly.

The people who answer the phone get an endless stream of calls from people who are extremely upset that their electricity got turned off just because they failed to pay their bill for 297 months, or people asking questions like "Is it OK to operate an electric appliance while taking a bath"
So let’s say that you have a genuine problem with your electric bill. The people in "Customer Service" have no way of knowing that you’re an intelligent, rational person. They’re going to lump you in with the usual not-so-bright public. As far as they’re concerned, the relevant facts, in any dispute between you and them, are these:
1. They have a bunch of electricity.
2. You need it.
3. So shut up.
This is why, more and more, the people in "Customer Service" won’t even talk to you. They prefer to let you talk to the convenient Automatic Phone Answering System until such a time as you die of old
A. the people who answer the phone are really very busy
B. some people don’t know how to turn off electricity
C. some people don’t know how to operate an electric appliance
D. some people are ignorant of their ridiculous behavior

A company needs staff not only who have the right qualifications and experience, but also who are happy to fit in with the company’s way of doing things. Our managers have to accept the idea that everyone working here is a colleague and that spending time actually in the store with colleagues and customers, rather than in their office, is part of the job. For management post, we organize pre-interview group exercises to measure team-working and leadership skills, sometimes along with activities to assess personal qualities.
In all our interviews we pay attention to body language. And like all employers, we want to take on staff who are at ease with colleagues and customers so it is important to watch the way candidates behave, as well as listen to what they have to say.
Interview
Staff needed: both have the right (46) and fit in with (47) of doing things.
Expectation from the managers: the employees spend time in the stor