更多"MEMO TO: FROM: Research and Dev"的相关试题:
[多项选择]MEMO
TO:
FROM: Research and Development Director
SUBJECT:
DATE: 8 September
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MEMO
FROM: David Williams
TO: IMA student
DATE: January 20, 2006
SUBJECT: Review Questions from Chapter 3 and Online Readings
Here are the answers to your January 18th review questions about feedback, listening, and non-verbal communication.
1. Four ways that can provide supportive feedback are..
● Maintaining eye contact
● Responding with appropriate facial expressions and gestures
● Using verbal reinforcements such as "I see" and "yes"
● Rephrasing the speaker’s comments to verify understanding
2. When your gestures conflict with your words, your audience will almost always believe your gestures and not your words.
3. Active listening is very useful when you are not sure you understand what the person means, or when an important or emotionally charged message is sent.
I hope this information is helpful. If you need further information, please
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University research benefits from
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·Read the memo below from the senior Regional Manager (Europe), Milo
Mosby.
·Complete the record card.
·Write a word, phrase or number in
spaces 41-45 on your Answer Sheet.
{{B}}B & Z
From the desk of Mile Mosby{{/B}}
The final thing is
a complaint I got when I was in the Zurich branch on 3rd of this month. I know
it was important because the woman actually complained to me directly on the day
it happened. I was in the office and she found out somehow where I was and
insisted on speaking to me personally. Apparently she’d come into the
Feldstrasse office to talk to Bertha Nelson--she was our Marketing Consultant
there—but was treated very impolitely. So the woman, Tina Williams, found me,
told me whet had happened and asked me to deal with it. Nelson had insulted her
and virtually told her to take her business elsewhere.
I dealt
with it
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· Read the memo below from the senior Regional Manager (Asia), Robert
Cooker.
· Complete the record card.
· Write a word, phrase or number in
spaces 41-45 on your Answer Sheet.
B&Z
{{B}}From the Desk of
Robert Cooker{{/B}}
The final thing is a complaint I got when I
was in the Hong Kong branch on 11th August. I know it was important
because the woman actually complained to me directly on the day it happened. I
was in the office and she found out somehow where I was and insisted on speaking
to me personally. Apparently she’d come into the London office to talk to Kate
Water — she was our Marketing Consultant there — but was treated very
impolitely. So the woman, Cindy Green, found me and told me what had happened
and asked me to deal with it. Water had insulted her and virtually told her to
take her business elsewhere.
I dealt with it because I was on
the spo
