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Customer Contact

Which of the following is the most important way of keeping in touch with your customers: telephone, email, fax, letters, website, or face-to-face meetings Despite the choice, there is only one correct answer. That anyone who thinks that only one type of customer contact is sufficient is missing the point. Different customers have different preferences, so all types of contact are equally important.
The smart manager is, therefore, always looking for ways to improve the different types of customer contact—and there are plenty of helpful solutions out there to choose from. (8) At the same time, email is rapidly catching up, while the volume of business letters is declining. So, you would think that a good place to begin your quest for better-managed customer contact is to look at what’s new in telephone and online technology.
It might, though, be better first to consider the factors that make for

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Customer Contact

Which of the following is the most important way of keeping in touch with your customers: telephone, email, fax, letters, website, or face-to-face meetings Despite the choice, there is only one correct answer. That anyone who thinks that only one type of customer contact is sufficient is missing the point. Different customers have different preferences, so all types of contact are equally important.
The smart manager is, therefore, always looking for ways to improve the different types of customer contact—and there are plenty of helpful solutions out there to choose from. (8) At the same time, email is rapidly catching up, while the volume of business letters is declining. So, you would think that a good place to begin your quest for better-managed customer contact is to look at what’s new in telephone and online technology.
It might, though, be better first to consider the factors that make for

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[填空题]Office Files

A. Sales figures
B. Customer contact information
C. Complaints about faulty goods
D. Product details
E. Publicity expenditure
F. Service agreements
G. Shipping
H. Human Resources

Ms Kay has to find some missing documentation for an export order.

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[单项选择]Among the following statements, which is tree about sea horse（　）.
A. The sea horse has a long snout that is not convenient for sucking.
B. Sea horses have no scales at all.
C. The sea horse is unable to grasp sea grass or coral.
D. Sea horse can move very fast over long distance.

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[单项选择]In the following sentences, which recipient in English becomes modifier in Chinese（）
A. It is raining.
B. We all joined in the battle.
C. He bought tea, coffee, eggs, milk, etc.
D. John hit the pickpocket on the head.

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[单项选择]In the following names, which one is associated with Christianity
A. Joseph.
B. Daisy.
C. Ivy.
D. Henry.

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[单项选择]Which of the following statements is CORRECT

Which of the following statements is CORRECT
A．The new Egyptian Cabinet will swear in. B．Protesters will be more serious about reforms.
C．A caretaker government will be set up. D．People planned to have parliamentary elections.
A. The new Egyptian Cabinet will swear in.
B. Protesters will be more serious about reforms.
C. A caretaker government will be set up.
D. People planned to have parliamentary elections.

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[单项选择]Which of the following is NOT correct

Which of the following is NOT correct
A．This year’s Nobel Peace Prize is spilt among three winners.
B．This year’s winners are all female leaders of democracy and peace.
C．Liberian President is one of the winners.
D．All the winners donated the prizes they won.
A. This year’s Nobel Peace Prize is spilt among three winners.
B. This year’s winners are all female leaders of democracy and peace.
C. Liberian President is one of the winners.
D. All the winners donated the prizes they won.

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[单项选择]
· Read the following passage which advises candidates how to answer difficult interview questions.
· Are the sentences 16-22 "Right" or "Wrong" If there isn’t enough information to answer "Right" or "Wrong", choose "Doesn’t say".
· For each sentence, mark one letter (A, B or C) on your Answer Sheet.

{{B}} Attending Interviews{{/B}}
Good interviewers prepare their questions carefully in advance according to the candidate’s application and CV. So candidates need to prepare just as carefully. Here are some useful tips on answering interview questions.
What don’t you like about your current position
No job is perfect; there’s always something we don’t like. Be honest but don’t give a list of complaints. The important thing is talking positively about how you deal with problems at w

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