[听力原文]
Women are on their way to holding more than half of all American jobs. The latest government report shows that their share of nonfarm jobs reached nearly 50% in September. Not only have more and more women entered the labor market over the years, but the recession has been harder on men. In October, the unemployment rate for men was almost 11% compared to 8% for women. Industries that traditionally use lots of men have suffered deep cuts. For example, manufacturing and building lost more jobs last month. But health care and temporary employment services have job growth. Both of those industries employ high percentages of women. Thirty years ago, women earned 62 cents for every dollar that men earned. Now, for those who usually work full time, women earn about 80% of what men earn. And women hold 51% of good-paying management and professional jobs. Yet a study released Thursday said men still hold about nine out of every ten top positions at the 400
A. More and more women faced unemployment.
B. More and more men entered the labor market.
C. More and more men get affected by the recession.
D. More and more women get affected by the recession.
[听力原文]
Women are on their way to holding more than half of all American jobs. The latest government report shows that their share of nonfarm jobs reached nearly 50% in September. Not only have more and more women entered the labor market over the years, but the recession has been harder on men. In October, the unemployment rate for men was almost 11% compared to 8% for women. Industries that traditionally use lots of men have suffered deep cuts. For example, manufacturing and building lost more jobs last month. But health care and temporary employment services have job growth. Both of those industries employ high percentages of women. Thirty years ago, women earned 62 cents for every dollar that men earned. Now, for those who usually work full time, women earn about 80% of what men earn. And women hold 51% of good-paying management and professional jobs. Yet a study released Thursday said men still hold about nine out of every ten top positions at the 400
A. Industries that traditionally use lots of men.
B. Industries like manufacturing and building.
C. Health care and temporary employment services.
D. Industries that employ more men than women.
[听力原文]
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer delight is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry that customers receiving good service will promote business. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centres and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the "phone rage"—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
Recommended ways of creating customer delight include: under-promising, over-delivering (saying that a repair will be car
A. Satisfied customers catch more attention.
B. Well-treated customers promote business.
C. Complaining customers are hard to satisfy.
D. Unsatisfied customers receive better service.
[听力原文]
At the beginning of the 20th century, the railroads were used to transport everything. Powerful railroad companies made fortunes without having to be accountable to the public or considerate of customers. But cars and trucks changed all of that. And by 1970, the rail industry was beset with problems. Trucks were taking all the new business. And even so, the rail industry remained indifferent to customers. Also, many regulations kept the rail industry from adjusting to shifting markets. But in 1980, the rail industry entered the modem era when a deregulation bill was passed that allowed railroad companies to make quick adjustments to fees and practices. Companies reduced their lines by 1/3 and used fewer employees. They also took steps to minimize damage to products and to increase their shipping capacity by stacking freight containers on railroad cars. To accommodate these taller loads, under passes and tunnels were "enlarged.
A. The use of oversized freight containers.
B. Safety problems with railroad tracks.
C. The growth of the automotive industry.
D. The high cost of meeting environmental regulations.
[听力原文]
Man: Where shall we go
Woman: Since there isn’t any homework for today, let’s go to the movies instead of going home.
[听力原文]
W: Besides this tie I also want to buy that shirt.
M: Sure. The shirt is ten dollars and the total price is twenty.
[听力原文]
M: You’ve certainly been reading that one page for a long time now.
W: Well, I’m being tested on it tomorrow.
Conversation 1
[听力原文] 6-7
M: I want to take the children out next Saturday.
W: Next Saturday That’s eleventh, isn’t it
M: No, it’s the twelfth.
W: Oh, yes, the twelfth. Where do you want to take them
M: To the zoo.
W: To the zoo You took them, there last month. I didn’t ’think they enjoyed that visit.
M: That’s not what they told me.
W: I think the beach is a better place.
M: OK. That’s the beach.
W: What time are you going to pick them up
M: At 7 in the morning.
W: Then I’ll get ready for them half an hour earlier.
[听力原文]
It’s estimated that one-third of the countries of the world are very rich, and two thirds are very poor. People in the richer countries don’t understand the great differences between them and those in the poorer countries. A very simple example is that a dog or a cat in North America is better than a child in the poorer countries. A fisherman in South America may catch the fish which is made into pet food while the children in poor countries are not getting enough to eat for their bodies to grow properly. Although a lot of the world’s natural resources come from these poorer countries, it’s the richer countries that decide what kind of price they are ready to pay for these resource. And the prices the richer counties get from their exports however, are always rising. So they are getting richer and richer, and the poorer countries are getting poorer.
[听力原文]
M: Sarah, did you have a chance to buy that new novel you wanted
W: No, but I had Doris get it for me.
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