更多"For acceptable voice calls, the pac"的相关试题:
[单项选择]For acceptable voice calls, the packet error rate should be less than（）%
A. 0.01
B. 0.1
C. 1
D. 2.5
[单项选择]For acceptable voice calls， the packet error rate should be less than（）%
A. 0.01
B. 0.1
C. 1
D. 2.5
[单项选择] A client application calls a Windows Communication Foundation (WCF) service with a proxy class that was generated by Visual Studio.The service binding was changed from wsHttpBinding to basicHttpBinding. The method signatures in the service contract are changed.After these changes, the client application receives errors when calling methods on the service.You need to ensure that the client can invoke methods on the service successfully. What should you do?（）
A. Update the configuration file to use basicHttpBinding.
B. Enable anonymous authentication for the service.
C. Copy the configuration file elements under the element from the service back to the client.
D. Update the service reference.
[单项选择]The helpdesk is receiving calls about the corporate web server being down. Which of the followingshould be taken NEXT after verifying that the server is unreachable?（）
A. Escalate the call to a technician
B. Document any changes in the web server configuration.
C. Implement and test a solution.
D. Continuously ping the server until a ping response is obtained
[单项选择]The passage tells different calls in English and in Chinese.
[单项选择] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
A. The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
B. The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
C. The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
D. The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
[单项选择]If a firefighting situation calls for low-velocity fog you would（）.
A. order the engine room to reduce pressure on the fire pump
B. put the lever on an all-purpose fire nozzle all the way forward
C. attach a low-velocity fog applicator with the nozzle shut down
D. put the lever on an all-purpose fire nozzle all the way back
[单项选择]The author calls TV with all of the following names EXCEPT _________.
A. one-eyed monster
B. telly
C. our pal
D. goggle box
[单项选择]The author was surprised to hear the calls to prayer because ______.
A. he was far away from the city, yet he could hear them clearly
B. he did not think there would be any calls
C. the calls came from the mosques
D. the calls were no different over loud-speakers
[单项选择]A manager calls with an urgent issue and needs their machine fixed as soon as possible. Thetechnician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT?（）
A. Wait for the manager to return to clear the papers.
B. Move the papers to the manager’s filing cabinet.
C. Return to the work area with another employee.
D. Begin work on the manager’s machine immediately.
[单项选择]A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
A. “Sometimes computers are just strange, but it seems to be working now.”
B. “You gave them the wrong address and caused this problem.”
C. “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
D. “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
[单项选择]A user calls the help desk and explains that they just purchased a Macintosh computer. When they log into the network, the Odyssey Access Client is not automatically downloaded as it was when the user used their Windows PC.How do you resolve this issue?（）
A. Download the Macintosh installer from the Junos Pulse Access Control Service and manually install the Odyssey Access Client.
B. Provide the user with the sign-in URL you set up for Macintosh users; this will push the Odyssey Access Client to the user's machine.
C. Assist the user to configure the Macintosh native supplicant and provide the AppleScnptto expose the EAP-JUAC inner authentication protocol.
D. Configure the user's role to install the Java agent, which is a requirement to allow the Junos Pulse Access Control Service to deploy the Odyssey Access Client.
[单项选择]A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
[单项选择]A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）
A. Start>Run>type ipconfig>click OK and ask user to read the results.
B. Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.
C. Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
D. Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results.
[单项选择]A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）
A. Immediately forward the call to the vendor.
B. Give the information to the caller.
C. Hang up on the caller immediately and report the call to upper management.
D. Politely refuse to give the information and end the call.
[单项选择]What ensures that voice packets are given priority throughout the network so that conversations arrive intact?（）
A. Centrex
B. Packet encryption
C. Intelligent call routing
D. QoS
[单项选择]Prioritizing traffic between data and voice is defined as which of the following?（）
A. Caching engines
B. Proxy server
C. QoS
D. Load balancing
