更多"The helpdesk is receiving calls abo"的相关试题:
[单项选择]A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
A. “Sometimes computers are just strange, but it seems to be working now.”
B. “You gave them the wrong address and caused this problem.”
C. “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
D. “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
[单项选择]An adolescent girl who is receiving chemotherapy for leukemia is admitted for pneumonia. The adolescent's platelet count is 50,000 μL. Which of the following would be inappropriate to include in the plan of care
[单项选择]For a child receiving steroids in therapeutic doses over a long period, the nurse should pay more attention on which of the following
[单项选择]What did the school officials do after receiving the check from Mr. LeBermuth
A. They tried to find out why he gave them the money.
B. They went to Belgium to pay their respects to him.
C. They dug out the records that were buried underground.
D. They decided to offer their students free room and board.
[单项选择]Receiving watches in the wrong colors is a problem because ______.
A. the Hong Kong agent stressed the need to fulfill the order exactly
B. these watches will be difficult to sell
C. these watches will not be able to get into the limited market
D. people will not buy the watches as presents
[单项选择]A client is receiving a radiation implant for the treatment of bladder cancer. Which of the following interventions is appropriate
[单项选择]The passage tells different calls in English and in Chinese.
[单项选择] A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
A. The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
B. The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
C. The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
D. The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
[单项选择]For acceptable voice calls, the packet error rate should be no higher than what value?（）
A. 0.1%
B. 1%
C. 2.5%
D. 25%
[单项选择]You are receiving reports of possible unauthorized access to resources protected by a firewall enforcer running the Junos OS. You want to verity which users are currently accessing resources through the enforcer.Which command should you use to verify user access on the enforcer?（）
A. show services unified-access-control authentication-table
B. show auth table
C. show services unified-access-control policies
D. show services unified-access-control captive-portal
[单项选择]It is impolite not to return telephone calls-regardless of whom they are from．
A. 不管谁的电话都不回，这是不礼貌的。
B. 不返还电话是不礼貌的，不管是向谁借的。
C. 不回电话传呼是不礼貌的，不管是谁呼的。
D. 不回电话是不礼貌的，不管电话是谁打来的。
[单项选择]The author calls TV with all of the following names EXCEPT _________.
A. one-eyed monster
B. telly
C. our pal
D. goggle box
[单项选择]The author was surprised to hear the calls to prayer because ______.
A. he was far away from the city, yet he could hear them clearly
B. he did not think there would be any calls
C. the calls came from the mosques
D. the calls were no different over loud-speakers
[单项选择]A manager calls with an urgent issue and needs their machine fixed as soon as possible. Thetechnician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT?（）
A. Wait for the manager to return to clear the papers.
B. Move the papers to the manager’s filing cabinet.
C. Return to the work area with another employee.
D. Begin work on the manager’s machine immediately.
[单项选择]A user calls the help desk and explains that they just purchased a Macintosh computer. When they log into the network, the Odyssey Access Client is not automatically downloaded as it was when the user used their Windows PC.How do you resolve this issue?（）
A. Download the Macintosh installer from the Junos Pulse Access Control Service and manually install the Odyssey Access Client.
B. Provide the user with the sign-in URL you set up for Macintosh users; this will push the Odyssey Access Client to the user's machine.
C. Assist the user to configure the Macintosh native supplicant and provide the AppleScnptto expose the EAP-JUAC inner authentication protocol.
D. Configure the user's role to install the Java agent, which is a requirement to allow the Junos Pulse Access Control Service to deploy the Odyssey Access Client.
[单项选择]A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
[单项选择]As an adolescent is receiving care, he's inadvertently injured with a warm compress. The nurse completes an incident report based on the knowledge that identification of which of the following is not a goal of the report
