[单项选择]When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.


A. complain personally to the manager
B. threaten to make the mater to court
C. write a firm letter of complaint to the store
D. offer some written proof of what he or she bought to the store

[单项选择]When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.


A. complain personally to the manager
B. threaten to make the mater to court
C. write a firm letter of complaint to the store
D. offer some written proof of what he or she bought to the store

[单项选择]That customer wanted to return the pens he bought because he said they ______ easily.

[单项选择]

When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty(保单), or any other helpful records at the store of purchase. If this action does not work, there are various means that may be used to gain satisfaction.
A simple and common method is to complain directly to the store manager. Generally, the "higher up" the consumer takes his complaint, the faster he can expect it to be settled In such a ease, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, and especial ly when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
The store manager may advise the consumer to write to the manufacturer. If so, the
A. how to avoid buying a faulty item
B. how to deal with complaints from customers
C. how to make an effective complaint about a faulty item
D. how to settle a consumer's complaint about a faulty item

[单项选择]What does the man do when he finds five pounds toe much
A. He goes to see the boss immediately.
B. He gives the five pounds back to the boss.
C. He puts the money secretly in his pocket.
D. He says something about that to others.

[单项选择]What does the man do when he finds five pounds too much
A. He goes to see the boss immediately.
B. He gives the five pounds back to the boss.
C. He puts the money secretly in his pocket.
D. He says something about that to others.

[单项选择]What was he good at when he was at school


A. Basketball.
B. High jump.
C. Running.
D. Football.