更多"A customer informed you that it is "的相关试题:
[单项选择]A customer informed you that it is preferable to change a certain aspect of the project．What should you do first ？（）
A. Talk with team members to understand implications of the change
B. Communicate the change to the management to get their inputs
C. Open up a change control
D. Do sizing for the change and communicate to the customer
[填空题]What are you informed of
They act on a sole agency for ______.
[单项选择]Our customer service workers will contact you within 14 working days of receiving your complaint about the product
A. 我们的客服部门一收到你的意见，就会在第14个工作日给您一个满意答复。
B. 我们的客服部门将在14个工作日之后，发函征询你对我们产品的反馈意见。
C. 在收到你对产品的投诉之后，我们的客服人员将在14个工作日内和你联系。
D. 一旦你投诉我们的产品，我们的客服人员会在14个工作日后和你取得联系。
[单项选择]A) Customer and shop assistant. C) Customer and waitress.
B) Teacher and student. D) They are classmates.
[多项选择] You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
Write a memo to your secretary:
Telling her about the claim.
Mentioning the serial number of the order and date of delivery.
Asking for relevant files and the duplicate invoice.
Write 40—50 words on a separate sheet.
[多项选择]PART ONE
· You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.
· Write a memo to your secretary:
· Telling her about the claim
· Mentioning the serial number of the order and date of delivery
· Asking for relevant files and the duplicate invoice
· Write 40--50 words on a separate sheet
MEMO
Dear Ms Jones,
[简答题]Question 2
·You work in the Customer Service Department of Swifter Express Delivery Co. Recently, your customers are making constant complaints about your service. Your Manager has asked you to write a report to find out what problems are.
·Write a report to your Manager, including the following information:
·telling what your customers complain about
·stating the problems you have found
·recommending remedy ways to rectify the situation.
[单项选择]You are running a project for a customer based on a cost reimbursable contract with the following terms: Target costs, $1000000; fix fee, 100000; benefit/cost sharing, 80/20; price ceiling, 1200000. Which is the PTA (point of total assumption, break point)of the project ？（）
A. $1300000
B. $1500000
C. $80000
D. $1125000
[单项选择]Salesperson: Can I help you, sir Customer: Yes, I bought this watch from you last week and I’ve been having a few problems with it. Salesperson: ______ Customer: When I bought this you said it was waterproof, but when I wore it in the swimming pool it filled with water.
A. That’s impossible.
B. I’m sure it’s all right.
C. Did you buy it here
D. What’s the trouble
[多项选择]You have received a fax from a customer who in the fax complained that he had received 100 green colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.
. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.
. Tell him about the claim.
. Mention the date of delivery.
. Ask for the duplicate invoice. .
. Write 30-40 words on your Answer Sheet
[单项选择]Waiter: Welcome, sir. May I help you Customer: ______
A. Thank you. I’ll have fried tofu and stir-fried cauliflower.
B. Yes, please. I’d like a hamburger and a chocolate shake.
C. Sorry. I don’t need your help, thank you.
D. If you want to help me, I’ll be glad to accept it.
[单项选择]Receptionist: Can I help you Customer: （）.Where do I pay my fees
A. Yes, please
B. Thank you
C. As you please
D. Yes, you can
[填空题]
A．customer
B．cushion
C．culture
D．currency
[填空题]
Customer: (56) , but could you help me
Clerk: With pleasure. (57)
Customer: (58) where I can find Mr. Zhang
Clerk: (59) . Mr Zhang is upstairs.
Customer: (60) very much.
Clerk: Not at all, Miss.
58（）
