[简答题]Your company has found that ineffective time management is one of the major problem areas throughout the workforce．You have been asked to put forwardsome suggestions for improving the situation． Discuss，and decide together： ·why poor time management can become a major problem in companies ·what procedures could be adopted to ensure that time is managed effectively．

[多项选择]Your company has found that ineffective time management is one of the major problem areas through- out the workforce. You have been asked to put forward some suggestions for improving the situation.
Discuss, and decide together:
·Why poor time management can become a major problem in companies
·What procedures could be adopted to ensure that time is managed effectively.

[简答题]For two candidates
Time Management
Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation.
Discuss, and decide together:
· why poor time management can become a major problem in companies
· what procedures could be adopted to ensure that time is managed effectively
For three candidates
Special Training Course
Your company is considering offering some of its employees the opportunity of attending a special training course abroad. You are a member of the committee which will decide if this plan should be implemented.
Discuss, and decide together:
· what could be the advantages to employees of spending a period of time abroad
· how a company can benefit from this kind of scheme
· how the success of the training course could be evaluated

[填空题]The secretary has been working for the same (manage) ______ for over 5 years.

[单项选择]Your shipment of goods has been found short ______ weight by CIQ.
A. out
B. on
C. in
D. with

[单项选择]

[听力原文]
W: Has your brother found an apartment yet
M: No, he’s still living in a room downtown, but I’m helping him look.

What is the man doing （）
A. He’s going to find an apartment for himself.
B. He’s going downtown with his brother.
C. He’s already found an apartment.
D. He’s helping his brother look for an apartment.

[简答题]Question 4
· Your organisation has undertaken a series of experiments in order to become more cost effective．
You have been asked to write a report summarising the results of these cost-reducing strategies．
· Write the report to the General Manager．including：
——a general introduction to this reform．
——One or two of the most effective strategies in this reform，
——One of the problems that surfaced during the course，
——what measures were taken to solve the above-mentioned problem．

[单项选择]

M: Has your younger sister found a new job
W: No. She is still at home. But I’m helping her look for one.

What does the mall mean （）
A. Working for her sister.
B. Helping her younger sister look for a job.
C. Looking for a new job.
D. Looking after a new job.

[单项选择]

[听力原文]
M: Has your younger sister found a new job
W: No. She is still at home. But I’m helping her look for one.

What does the mall mean（）
A. Working for her sister.
B. Helping her younger sister look for a job.
C. Looking for a new job.
D. Looking after a new job.

[多项选择]Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following: a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees’’ manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees’’ manner of answering phone calls what can be do

[多项选择]Question 2
· Your department has followed individual buying decisions for a long time.
· Write a report about it.
· Write 200-250 words on the separate answer paper provided.

[多项选择]Question 2 Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer: expressing concerns with the customer’’s difficulties emphasizing the company’’s commitment to providing service to the customers clarifying the company’’s policy and why the request is not justifiable Question 3 Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information: what help has been provided by other companies what have been the effective ways of providing such help what

[单项选择]Your company has established a reward and recognition system for its project management professionals. Project cost performance is used as a criterion to determine rewards. What should you do to ensure that rewards reflect actual performance
A. Consider overtime work as part of the job.
B. Prepare a cost baseline.
C. Use earned value management to monitor performance.
D. Estimate and budget controllable and uncontrollable costs separately.

[填空题]Winston declares that sharpening your time management skills is very important and can make you _______ .