[单项选择]A user states that their web browser was recently updated and continuously crashes. Which of the following could the technician use to gather more information about the issue?（）
A. NTBACKUP log
B. Advanced tab in the System applet in Control Panel
C. Event Log
D. Internet Options applet in Control Panel

[单项选择] You recently developed a Web application that accesses an external Web service to retrieve current exchange rates for Certkiller .com's e-Commerce Web site. The Web service converts USD prices to the customer's local currency. You have stored the URL to the external Web service's endpoint in the section of the Web.config file. The Web application has been successfully deployed to a Certkiller .com Web server named Certkiller -SR14. A few months later the vendor of the Web service changes the port that is used to access the Web service. You need to update the section of the Web application's Web.config file from Certkiller -WS528. You need to ensure that your solution has a minimal impact on customers that may be connected to the e-Commerce Web site. What should you do?（）
A.  Create a Host entry in the Lmhosts file on Certkiller -SR14. Point the Host entry to the new end point.
B.  Use the Copy Web Site function in Visual Studio 2005 to deploy the Web.config file from Certkiller -WS528 to Certkiller -SR14.
C.  Create a Web Setup project in Visual Studio 2005 to deploy the Web.config file from Certkiller -WS528 to Certkiller -SR14.
D.  Use the Web Site Administration Tool to change the section of the Web.config file.

[单项选择]A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?（）
A. The user copied to a read-only folder share.
B. The user changed the attributes of the files.
C. The user copied the files from the local My Documents folder.
D. The user moved instead of copied the files.

[单项选择]Which of the following web browser features deters users from visiting spoofed sites?（）
A. Anti-malware detection
B. Anti-phishing filters
C. Anti-spyware filters
D. Antivirus engines

[单项选择]A user states that the wireless router keeps rebooting while the power to the other equipment stays on. Which of the following should the technician perform to prevent users from rebooting the router?（）
A. Change the default administrator password
B. Change the IP range of the wireless network
C. Hide the SSID
D. Disable WEP

[单项选择]A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）
A. Use the printer’s clean option.
B. Replace the printer data cable.
C. Print the demo page from the printer.
D. Reinstall the drivers.

[单项选择]A user states while making several attempts to install a new version of their graphics application,they place the disk in the drive and the LED blinks but nothing happens. Which of the following is the FIRST action to perform?（）
A. Clean the drive with an approved cleaning disk.
B. Check the media for scratches or cracks.
C. Replace the drive with a known good one.
D. Verify the type of media and drive.

[单项选择]A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）
A. Toner
B. Transfer roller
C. Fuser
D. Pickup assembly

[单项选择] A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）
A. That the WEP key is disabled
B. That the fuser is not faulty
C. That the IP is static
D. That the buffer is not overloaded

[单项选择]A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）
A. The system’s local time settings
B. The system’s O/S version and patch status
C. The system’s network configuration
D. The mail server’s configuration

[单项选择] A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）
A. The hinge on the display panel is damaged.
B. The display cable is loose or damaged.
C. The display panel is defective.
D. The video controller on the system board is defective.

[单项选择]A user states they receive a message Boot device not found half of the time they boot their system.Which of the following is the MOST likely cause? （）
A. A dead CMOS battery
B. The OS is not installed on the hard drive
C. A faulty RAM
D. A faulty HDD connection

[单项选择]A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）
A. If the wireless is enabled
B. If the laptop is connected to the correct gateway
C. If the SSID is enabled
D. If the DHCP address scheme is correct

[单项选择]A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?（）
A. Faulty driver; reinstall or update driver
B. Bad fuser; place service call to printer manufacturer.
C. Excess toner on drum; perform maintenance (e.g. clean drum surface).
D. Deteriorating rollers and worn brushes; replace rollers and brushes.

[单项选择]A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）
A. Ensure the projector is receiving power
B. Verify the laptop is not running on battery
C. Toggle the function key for displays
D. Replace the projector cable with another

[单项选择]A user states that they unplugged their mouse to clean the roller ball, but after plugging it back in the mouse no longer functions. Which of the following is the MOST likely cause of this issue?（）
A. The mouse has a PS/2 connector which is not hot-swappable.
B. The mouse roller ball is now too smooth to gain traction.
C. The mouse was broken before the user unplugged to clean it.
D. The mouse has a USB connector that is not getting enough power.

[单项选择]A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）
A. Perform an antivirus program scan
B. Boot the machine into Safe Mode
C. Remove the machine from the network
D. Check for system security patches

[名词解释]Browser

[单项选择]The Web Browser is a simple program that enables a computer to（） and view pages on the Web.
A. downfall
B. downgrade
C. downward
D. download