[单项选择]A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）
A. Optical drive
B. Power supply
C. CMOS battery
D. CD-ROM disk

[单项选择]A client reports a severe headache shortly after a lumbar puncture for a myelogram. What would be the nurse's best response

[单项选择]A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）
A. Packet sniffer
B. Multimeter
C. Load balancer
D. Throughput tester

[单项选择] After configuring FabricPath， the following appears in the syslog：  %STP-2-L2GW_BACKBONE_BLOCK： L2 Gateway Backbone port inconsistency blocking port port-channel100 on VLAN0010.  What is the cause of this message？ （）      
A.  STP must be disabled； message indicates that STP is enabled.
B.  STP is misconfigured； root guard must be disabled.
C.  An inferior BPDU is received on a Cisco FabricPath edge port.
D.  A superior BPDU is received on a Cisco FabricPath edge port.

[多项选择]After properly configuring multiple VLANs， an administrator has decided to secure its VLAN network. Which three steps are required to secure this environment？ （Choose three.）（）
A.  If a port is connected to a foreign device make sure to disable CDP， DTP， RPR， PAgP， UDLP， and any other unnecessary protocols， and enable UplinkFast/BPDU guard on it.
B.  Enable root guard feature to prevent a directly or indirectly connected STP-capable device from affecting the location of the root bridge.
C.  Configure VTP domains appropriately or turn off VTP altogether to limit or prevent possible undesirable protocol interaction with regards to the network-wide VLAN configuration.
D.  Set the native VLAN ID to match the port VLAN ID of any 802.1q trunk to prevent spoofing.
E.  Disable all unused ports and place them in an unused VLAN to avoid unauthorized access.

[单项选择] A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）
A. The client does not support 802.11n
B. Incorrect frequency on the client is being used
C. Incorrect encryption on the AP
D. The client distance from the AP

[单项选择]A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）
A. Replace the print roller
B. Reset to factory defaults
C. Replace the wristband roll
D. Clean the heating assembly

[单项选择]A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?（）
A. Native resolution
B. Color depth
C. Minimum brightness
D. Maximum brightness

[单项选择]A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）
A. Plug in USB keyboard
B. Check for a disable switch
C. Contact the laptop manufacturer
D. Plug in a USB mouse

[单项选择]A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?（）
A. The corona wire is not supplying the correct voltage.
B. The fuser is not reaching the correct temperature.
C. The paper is card stock and is too thick.
D. The paper has a humidity content that is too low.

[单项选择]A user reports their system is displaying an error message ‘NTLDR is missing’. Which of the following is the MOST likely cause for this error?（）
A. BOOT.INI file is configured incorrectly
B. Corrupt MBR
C. Boot sector virus
D. System file is missing components

[多项选择] A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).
A. Toner cartridge
B. Laser scanner
C. Formatter PCB
D. Pickup rollers
E. Fuser

[单项选择]An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）
A. The system has a fragmented hard drive.
B. The drive interface needs to be changed.
C. The user has too many documents on the hard drive.
D. The system page file has an issue.

[单项选择]A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）
A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.
C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.
D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.

[单项选择] A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?（）
A. Cable tester
B. Multimeter
C. Fiber splicer
D. Loopback plug

[单项选择]A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）
A. Replace the paper with thinner paper.
B. Replace the toner cartridges.
C. Replace the fuser.
D. Replace the print heads.

[单项选择]A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?（）
A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the users PC
D. Set the password clear jumper on the motherboard

[多项选择] A user in the accounting department reports that their office is able to connect to the network, but they are unable to connect to the Internet. Which of the following documentation would be the MOST useful to the administrator in diagnosing this issue?（） (Select TWO).
A. Physical network diagram
B. Job log
C. Acceptable use policy
D. Baseline documentation
E. Wiring schematic

[单项选择]A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）
A. Windows Firewall settings
B. DHCP settings
C. Disable HomeGroup
D. Wireless on/off switch

[单项选择] A user reports that their laptop does not have network connectivity, but was working fine last week. The technician executes IPCONFIG to see what the IP address is but it comes up with a 169.254.254.1 address. This address is not part of the company's subnet. Which of the following MOST likely identifies this address type?（）
A. Multicast
B. DHCP
C. APIPA
D. Broadcast