更多"An end user reports that their comp"的相关试题:
[单项选择]An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）
A. Network data cables are damaged.
B. Memory has become unseated.
C. The user has defragmented the hard drive.
D. Processor cooling fan is not functioning.
[单项选择]A user is reporting that their computer is making strange noises and randomly powers off. Which of the following tools would MOST likely be used to troubleshoot this problem?（）
A. POST diagnostic card
B. Power supply tester
C. Loop back plug
D. Cable tester
[单项选择]A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）
A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.
C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.
D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
[单项选择] A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?（）
A. Cable tester
B. Multimeter
C. Fiber splicer
D. Loopback plug
[单项选择]A user reports that their UPS is making a loud beeping sound. Which of the following would cause this problem?（）
A. The UPS is overcharged.
B. Incorrect wattage on the power supply.
C. The UPS battery is not charged.
D. The UPS is in power management mode.
[单项选择]A user reports that their PC is making a strange noise. Which of the following is the cause of the problem?（）
A. A network cable is vibrating against the system case.
B. An internal wire is improperly routed and is hitting the CPU fan.
C. The thermal grease on the CPU has dried out and needs to be replaced.
D. The CPU needs to be reseated.
[单项选择] Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?（）
A. Virus
B. Worm
C. Network bandwidth
D. Malware
[单项选择]A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）
A. chkdsk
B. fdisk
C. defrag
D. format
[单项选择]After setting up a new computer, a user states that the mouse and keyboard will not work. Whichof the following is the MOST likely reason?（）
A. The network cable is disconnected
B. The PS/2 connectors are switched
C. The USB connectors are switched
D. The hard drive is unplugged
[单项选择]A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）
A. Packet sniffer
B. Multimeter
C. Load balancer
D. Throughput tester
[单项选择] A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）
A. The client does not support 802.11n
B. Incorrect frequency on the client is being used
C. Incorrect encryption on the AP
D. The client distance from the AP
[单项选择]A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）
A. Replace the print roller
B. Reset to factory defaults
C. Replace the wristband roll
D. Clean the heating assembly
[单项选择]A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?（）
A. Native resolution
B. Color depth
C. Minimum brightness
D. Maximum brightness
[单项选择]A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）
A. Plug in USB keyboard
B. Check for a disable switch
C. Contact the laptop manufacturer
D. Plug in a USB mouse
[单项选择]A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?（）
A. The corona wire is not supplying the correct voltage.
B. The fuser is not reaching the correct temperature.
C. The paper is card stock and is too thick.
D. The paper has a humidity content that is too low.
[单项选择]A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）
A. Optical drive
B. Power supply
C. CMOS battery
D. CD-ROM disk
[单项选择]A user reports their system is displaying an error message ‘NTLDR is missing’. Which of the following is the MOST likely cause for this error?（）
A. BOOT.INI file is configured incorrectly
B. Corrupt MBR
C. Boot sector virus
D. System file is missing components
[多项选择] A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).
A. Toner cartridge
B. Laser scanner
C. Formatter PCB
D. Pickup rollers
E. Fuser
[单项选择]A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）
A. Replace the paper with thinner paper.
B. Replace the toner cartridges.
C. Replace the fuser.
D. Replace the print heads.
