试卷详情
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PMP资格认证考试-项目沟通管理
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[单项选择]Attributes of a communications management plan can include all of the following EXCEPT______.
A. the information that will be distributed to stakeholders
B. how often information will be distributed
C. the layout of the information and die method of transmission
D. all memos,correspondence,reports,and documents related to the project from all personnel
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[单项选择]Which of the following is true regarding communication within a project environment
A. The project manager must assume the primary burden of responsibility to ensure that messages sent have been receive
B. Effective meetings,a war room,and a tight matrix promote effective communicatio
C. If a project consists of 12 peopl48 potential channels of communication exis
D. Most project managers spend 30 percent of their working hours engaged in communicatio
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[单项选择]You recently took over a large project from another project manager who had to leave for a personal emergency.You want to understand what kind of information should he provided to different stakeholders,and what methods should he used to provide this information.You will find this information in the______.
A. communications management plan
B. performance reports
C. project records
D. communication plan
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[单项选择]You prepared an integrated project plan and a project schedule.You submitted it to the steering committee,and it was approved.Key stakeholders accepted the plan.It is time to distribute it.Both the project plan and schedule should be distributed to______.
A. all stakeholders in the performing organization
B. all project stakeholders
C. project team members and the project sponsor
D. people noted in the communications management plan
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[单项选择]The most common causes of conflict in conceptual and development phase is ______,and in execution and final phase is______.
A. personalities,schedules
B. administration,resources
C. resources,schedules
D. project priorities,schedules
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[单项选择]During a meeting to negotiate a change to the contract,the seller states that they have another meeting at three p.m.Negotiations will have to be over by then.What kind of negotiation technique is this
A. Deadlin
B. Missing ma
C. Deman
D. Dela
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[单项选择]You have decided to organize a study group of other project managers in your organization to help prepare for the PMP exam.Everyone is highly motivated to earn the credential because the CEO has decided to pay a $5000 bonus to each person who becomes certified.What type of communication are you employing in your efforts to organize this group
A. Horizonta
B. Vertica
C. Forma
D. Externa
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[单项选择]You are ready to enter a negotiating session with a group that is native to a tiny northern island.Through the centuries,islanders have been known as aggressive and assertive people who like to talk much more than they like to listen.And the windswept plain of this island,where only the strong survive,has made these people tough negotiators.To earn your yearly bonus,you must not be at a disadvantage in your negotiations with them.Therefore,you must concentrate on______.
A. seating arrangements in the negotiating room
B. ingratiating yourself to the most powerful negotiator on the other side of the negotiating table to earn his or her trust
C. active listening
D. setting and following strict time limits at each step of the negotiating
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[单项选择]A project team includes five people,then the project manager adds two more.How many additional channels of communication are there
A. 7.
B. 10.
C. 21.
D. 11.
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[单项选择]You finally have been appointed project manager for a major company project.In your work for other project and functional managers as a team member,you have been frustrated because the entire team rarely met after the kickoff meeting.As a result,you felt that you did not know how the project was progressing.On some occasions,you did not receive copies of progress reports submitted to upper management.You believe it is important to share information with the team.One of your first activities as project manager has been to set up an information retrieval system.Your information sharing methods will include all the following except______.
A. manual filing systems
B. project management software
C. project intranet
D. electronic databases
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[单项选择]Effective communication is vital for project success.Scope changes,constraints,assumptions.integration and interface requirements,overlapping roles and responsibilities,and many other factors all pose communications challenges.The presence of communication barriers is most likely to lead to______.
A. reduced productivity
B. increased hostility
C. low morale
D. increased conflict
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[单项选择]Tools and techniques for performance reporting include all of the following EXCEPT:
A. Information presentation tool
B. Decision tree analysi
C. Cost reporting system
D. Status review meeting
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[单项选择]If a project manager communicates a verbal message to a subordinate and the subordinate leaves without saying a word,the project manager should assume that______.
A. the message was understood
B. the message was not understood
C. the message may not have been understood
D. the information was not appropriate
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[单项选择]You are managing a project to develop a soy-based.lactose-free,magnesium-rich nutritional drink for the“over 50”market.You have recently heard that the client calls your progress reports the“Code of Hammurabi”because they seem to be written in hieroglyphics and are completely indecipherable to all but an Egyptologist.This situation could have been avoided by______.
A. informing the client at the start of the project of the types of reports they will receive
B. using risk management techniques to identify client issues
C. hiring an expert report writer to prepare standard reports
D. engaging in communications planning
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[单项选择]Statements of organizational policies and philosophies,position descriptions,and constraints are examples of______.
A. downward communication
B. lateral communication
C. external communication
D. horizontal communication
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[单项选择]Extensive use of______communication is most likely to aid in solving complex problems.
A. verbal
B. written
C. formal
D. non-verbal
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[单项选择]Communications technology factors that can affect the project include all of the following EXCEPT______.
A. the length of the project
B. the availability of technology
C. executive requirements
D. the urgency of the need for information
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[单项选择]In an appropriate communication model between a sender and a receiver.all the following statements are correct EXCEPT:
A. Noise should be minimize
B. Receiver must decode and reply back to the messag
C. Receiver should acknowledge and agree with the message sent by the sende
D. Sender must choose right way to send the message
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[单项选择]I Which project management process group is managing stakeholders in
A. Initiatin
B. Plannin
C. Executin
D. Monitoring and controllin
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[单项选择]Barriers can influence communication when sending or receiving information.Which of the following is NOT a barrier
A. Prejudice
B. Attitudes and emotion
C. Personalities and interest
D. Feedbac
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[单项选择]Metacommunication,paralinguistics,second-order messages,and the hidden dimension of communication all refer to______.
A. communication skills
B. communication requirements
C. ways to exercise tolerance and compromise
D. nonverbal communication
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[单项选择]You are the project manager of an IT company.You are in the process of creating a collection and filing structure that details what methods will be used to gather and store various types of information.Procedures should also cover collecting and disseminating updates and corrections to previously distributed material.Where will you include this information
A. Information retrieval syste
B. Information distribution method
C. Communications management pla
D. Project record
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[单项选择]Communication under a contract should tend toward______.
A. formal written communication
B. formal verbal communication
C. informal written communication
D. informal verbal communication
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[单项选择]Distribution information involves making information available to project stakeholders in a timely manner.Which of the following tools can you use in the distribution information process
A. Organizational process asset
B. Communication metho
C. Performance reportin
D. Communications requirement analysi
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[单项选择]In your project,you have created performance reports to provide the status and progress information to different stakeholders.The results from the performance reports should be compared to the______.
A. project management plan
B. performance measurement baseline
C. earned value calculations
D. none of the above
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[单项选择]About midway through the project,the project manager learns that most members of the project team do not review the weekly project updates.What should the project manager do
A. Great a signature log do team members can indicate when they have read the report
B. Revise the communications plan appropriately to meet the information needs of the stakeholder
C. Improve the layout of the weekly project updates to encourage reading by team member
D. Go to the team members first hand to inquire why they are not reading the report
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[单项选择]A project manager is completing the WBS with the project team,but the session is hard to manage.There are 200 people in the room representing four different departments.Some of the people who will be working on the project later are talking about other things while earlier work is disscussed.Which of the following BEST decribes the real problem
A. The project sponsor should be leading this kind of meetin
B. They are not following the project communication pla
C. There are too many departments involved in the projec
D. The project manager is really managing a progra
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[单项选择]Your project has a number of different work results.You are collecting information about these work results,such as what costs have been incurred or committed and which deliverables have been completed and which remain outstanding.You will use this information in which of the following processes
A. Project plan executio
B. Integrated change contro
C. Report performanc
D. Verify scop
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[单项选择]The major processes of project communications management are______.
A. identify stakeholders,plan communications,distribute information,manage stakeholder expectations,report performance
B. communications planning, response planning,progress reporting,and information distribution
C. communications planning,information distribution,schedule reporting,and stakeholder analysis
D. communications planning,change reporting,project records,and acceptance
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[单项选择]You had 8 people In your project,one more person will be joining next week.You know that once the new person joins,the number of communication channels will increase by______.
A. No change in number of communication channels
B. 8
C. 12
D. 20
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[单项选择]Both under-communication and over-communication can cause problems on a project.You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders.To determine specific metrics,you will conduct a stakeholder analysis,and then determine the level of detail stakeholders require.This is available through the______.
A. performance measurement baseline
B. project management methodology
C. project strategy and approach
D. communications management plan
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[单项选择]A company and its seller are in the middle of a long dispute over the costs of terminating the contract.The project manager determines that the only way to resolve the problem is to have it heard and resolved by a neutral party.To accomplish this,the project manager should use a(n)______.
A. functional resource manager
B. conflict solution expert
C. arbitrator
D. lawyer
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[单项选择]You are project manager leading a US $4000000 mechanical engineering project.To date,you’ve been leading the other 11 people who comprise the overall project team.Lately you’ve noticed that you are spread too thin and the schedule is being negatively impacted.Because the project is date constrained,you convinced senior management to accept a cost variance and add a senior quality assurance analyst to the project team.This new resource will work directly with the three project team members who comprise the testing subteam.How many more communication channels will there be on the project team
A. 12.
B. 11.
C. 78.
D. 66.
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[单项选择]You are responsible for a systems integration project in your organization that has multiple internal customers.You have just begun preparing a project plan.Because many people in your organization are interested in this system and its progress,you decide to prepare a project communications management plan.Your first step in preparing this plan is to______.
A. conduct a stakeholder analysis to assess information needs
B. determine a production schedule to show when each type of communication will be produced
C. describe the information you plan to distribute
D. set up a repository for all project documents so that they will be easily accessible
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[单项选择]In your project,you conducted communications requirements analysis to determine sum of information needs for all stakeholders.You have determined and limited who will communicate with whom and who will receive what information.One factor that you considered while doing communications requirements analysis is that for your project,the number of communication channels______.
A. increases in direct proportion to number of people
B. decreases in inverse proportion to number of people
C. increases in exponential proportion when number of people increases
D. none of the above number of communication channels depends on the type of your project
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[单项选择]Under a seller agreement,formal,written correspondence with the seller is required when______.
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[单项选择]In ensuring an effective meeting the project manager should______.
A. establish a meeting policy
B. always call a meeting even if the pro]ect manager is not sure there is a real need
C. alter the agenda during the meeting to ensure all of the problems are solved during the meeting
D. not encourage participation from everyone as this will prolong the meeting
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[单项选择]As a project manager,you try to use empathic listening skills to help understand another person's frame of reference, In following this approach,you should______.
A. mimic the content of the message
B. probthen evaluate the content
C. evaluate the content,then advise
D. rephrase the content and reflect the feeling
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[单项选择]Information typically required to determine project communications requirements includes all of the following EXCEPT:
A. Project organization and stakeholder responsibility relationship
B. Logistics of how many persons will be involved with the project and at which location
C. Disciplines,departments,and specialties involved in the projec
D. The availability of in-place technology at the project locatio
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[单项选择]When a project manager is engaged in negotiations,non-verbal communication skills are of______.
A. little importance
B. major importance
C. importance only when cost and schedule objectives are involved
D. importance only to ensure you win the negotiation
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[单项选择]The project manager can enhance project communications and team building by doing all the following except______.
A. having a“war room”
B. being a good communication blocker
C. being a communication expeditor
D. holding effective meetings
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[单项选择]Some people believe that to have an effective conversation,a distance of about 20 inches(51 centimeters)between the two parties involved is required.In certain cultural groups.however,the normal conversational distance is in the range of 14 to 15 inches(36 to 38 centimeters):and some group say 9 to 10 inches(23 to 25 centimeters) is ideal.People from some cultural groups may keep a door open during a negotiation.whereas others may prefer to close the door.Some people feel they should be separated from another person by a desk.This area of nonverbal communication is important for cross-cultural communication.It is known as______.
A. proxemics
B. personal space dynamics
C. posturing
D. linguistics
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[单项选择]The project team is working on an important and complex project that requires a lot of coordination.Under these circumstances,the BEST strategy is to______.
A. have a war room
B. hire a contractor
C. hold more meetings to get the word out
D. gain extra assistance from management
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[单项选择]Ideally,communication between the project manager and the project team members should take place______.
A. via daily status reports
B. through approved documented forms
C. by written and oral communication
D. through the formal chain of command
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[单项选择]As part of the communications process,the sender is responsible for______.
A. ensuring the receiver agrees with the message
B. confirming that the information is properly understood
C. presenting the information in the most favorable manner
D. interpreting the message correctly
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[单项选择]Inputs to plan communications include______.
A. enterprise environmental factors,organizational process assets,stakeholder register,stakeholder management strategy
B. stakeholder requirements,project logistics,project budget,and project schedule
C. stakeholder analysis,communications barriers,and organizational structure
D. stakeholder survey,RAM,WBS,and administrative procedures
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[单项选择]Your company CEO just sent you an E-mail asking you to make a presentation on your project,which has been in progress for 18 months,to all identified internal and external stakeholders.He scheduled the presentation for next Monday.You expect more than 50 people to attend.The first step in preparing the presentation is to______.
A. define the audience
B. determine the Objective
C. decide on the general form of the presentation
D. plan a presentation strategy
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[单项选择]The process of performance reporting includes all of the following except______.
A. status reporting
B. progress reporting
C. forecasting
D. product analysis
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[单项选择]As part of the communications process,the receiver is responsible for______.
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[单项选择]The need for______is one of the major driving forces for communication in a project.
A. optimization
B. integrity
C. integration
D. differentiation