更多"A customer reports that a networked"的相关试题:
[单项选择]A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）
A. Clean the toner cartridge.
B. Change the paper.
C. Replace the fuser.
D. Print a test page.
[单项选择]A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）
A. Run a System Restore
B. Check Device Manager
C. Check the Event Logs
D. Check the System Information
[单项选择]A customer reports that their newly purchased Windows Vista Home Premium notebook is unable tosee other computers in their home office. Which of the following is the MOST likely cause? （）
A. The Windows Defender service is turned on.
B. The Network Location Type is Work.
C. The Network Location Type is Private.
D. The Network Location Type is Public.
[单项选择]A customer reports the optical drive is no longer responding. Which of the following questionsshould be asked FIRST?（）
A. “Did you log in with an administrator account?”
B. “Have you been to any inappropriate websites?”
C. “What have you changed since the optical drive worked properly?”
D. “What has changed since the optical drive worked properly?”
[多项选择]A customer reports that their sound is not working. They state that the speakers workedpreviously. Which of the following should the technician check?（） (Select THREE).
A. Speakers are in regulatory compliance.
B. Speakers are on and the mute is off.
C. Speakers are on the Windows HCL.
D. The system has enough hard drive space.
E. The audio driver is installed correctly.
F. Speakers are plugged into the correct jack.
[单项选择] A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）
A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified
[单项选择]A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）
A. The video cable is incorrectly attached.
B. A corrupted or incorrect video driver is installed.
C. An incorrect video card is installed in the computer.
D. The video card is defective and needs to be replaced.
[单项选择] A customer reports to Karen, a technician, that a PC’s video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue?（）
A. The card is not compatible with the hardware of the machine.
B. The graphic driver for the card is corrupt.
C. The video card requires additional power.
D. The software the user is running is incompatible for the video card.
[单项选择] A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）
A. That the WEP key is disabled
B. That the fuser is not faulty
C. That the IP is static
D. That the buffer is not overloaded
[多项选择] A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).
A. Toner cartridge
B. Laser scanner
C. Formatter PCB
D. Pickup rollers
E. Fuser
[单项选择]A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）
A. Replace the paper with thinner paper.
B. Replace the toner cartridges.
C. Replace the fuser.
D. Replace the print heads.
[单项选择] A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）
A. Run the printer configuration wizard on the desktop.
B. Check to see if the network printer is turned on.
C. Verify that the printer is connected to the network.
D. Check the local print queue for a failed print job.
[多项选择]A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check？（）
A. Speakers are in regulatory compliance.
B. Speakers are on and the mute is off.
C. Ensure the speakers are on the Windows HCL.
D. Verify the system has enough hard drive space.
E. The audio driver is installed correctly.
F. Speakers are plugged into the correct jack.
[单项选择]A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?（）
A. The drum is faulty.
B. The print buffer is full.
C. The printer is out of toner.
D. The fuser is faulty.
[多项选择]A printer is consistently printing random characters on every page. Which of the following should be done? （）(Select TWO).
A. Power cycle the printer
B. Replace the fuser
C. Check for paper jams
D. Clean the print drum
E. Check the printer driver
[单项选择]Which of the following printer failure symptoms can be described as a condition where the internal feed mechanism has stopped working temporarily?（）
A. Power cycle
B. Paper jam
C. No connectivity
D. Corrupt printer driver
[单项选择]A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?（）
A. The pickup rollers need to be replaced.
B. The paper is too wide for the tray.
C. The toner cartridge is leaking.
D. The pickup assembly is missing.
[多项选择]打印接口（Printer）是（）
A. 一种逻辑接口
B. 可以对应多台打印机
C. 多个打印接口可以对应一台打印机
D. 已存在在打印服务器上
[单项选择]Customer: Excuse me, sir.Clerk: ______.Customer: I'd like to cash a check. Would you please tell me which window should I go toClerk: You can cash checks over there at window 6.
