更多"A customer reports that the laser p"的相关试题:
[不定项选择]A customer reports that a networked printer is not printing documents. The technician successfullypings the printer’s IP address. Which of the following could be the problem? (Select TWO).（）
A. The network cable is unplugged.
B. The printer is low on toner.
C. The gateway address on the printer is incorrect.
D. The printer is out of paper.
E. The spooler is not functioning.
[单项选择]A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）
A. Replace the paper with thinner paper.
B. Replace the toner cartridges.
C. Replace the fuser.
D. Replace the print heads.
[单项选择]A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）
A. Damp towel
B. Compressed air
C. Alcohol wipe
D. Computer vacuum
[单项选择]A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）
A. Run a System Restore
B. Check Device Manager
C. Check the Event Logs
D. Check the System Information
[单项选择]A customer reports that their newly purchased Windows Vista Home Premium notebook is unable tosee other computers in their home office. Which of the following is the MOST likely cause? （）
A. The Windows Defender service is turned on.
B. The Network Location Type is Work.
C. The Network Location Type is Private.
D. The Network Location Type is Public.
[单项选择]A customer reports the optical drive is no longer responding. Which of the following questionsshould be asked FIRST?（）
A. “Did you log in with an administrator account?”
B. “Have you been to any inappropriate websites?”
C. “What have you changed since the optical drive worked properly?”
D. “What has changed since the optical drive worked properly?”
[多项选择]A customer reports that their sound is not working. They state that the speakers workedpreviously. Which of the following should the technician check?（） (Select THREE).
A. Speakers are in regulatory compliance.
B. Speakers are on and the mute is off.
C. Speakers are on the Windows HCL.
D. The system has enough hard drive space.
E. The audio driver is installed correctly.
F. Speakers are plugged into the correct jack.
[单项选择] A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）
A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified
[单项选择]A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）
A. The video cable is incorrectly attached.
B. A corrupted or incorrect video driver is installed.
C. An incorrect video card is installed in the computer.
D. The video card is defective and needs to be replaced.
[单项选择] A customer reports to Karen, a technician, that a PC’s video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue?（）
A. The card is not compatible with the hardware of the machine.
B. The graphic driver for the card is corrupt.
C. The video card requires additional power.
D. The software the user is running is incompatible for the video card.
[多项选择] A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).
A. Toner cartridge
B. Laser scanner
C. Formatter PCB
D. Pickup rollers
E. Fuser
[单项选择]A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?（）
A. The pickup rollers need to be replaced.
B. The paper is too wide for the tray.
C. The toner cartridge is leaking.
D. The pickup assembly is missing.
[单项选择]A laser printer prints pages with a gray background. Which of the following is the MOST possible cause of the problem? （）
A. Transfer roller
B. Paper type
C. Print head
D. Fuser
[单项选择]A color laser printer is producing pages where the ink smears when touched. Which of thefollowing components should be replaced?（）
A. Paper tray
B. Fuser
C. Toner
D. Drum
[单项选择]A user notices the department laser printer is printing light. Which of the following items should a technician do FIRST to fix this issue? （）
A. Remove and clean the fuser assembly with an alcohol based cleaner.
B. Install a maintenance kit and reset all page counts to zero.
C. Perform a full power cycle on the printer.
D. Clean the paper path with a damp cloth and canned air to remove any debris.
[单项选择]A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）
A. Toner
B. Transfer roller
C. Fuser
D. Pickup assembly
[单项选择]An office laser printer is printing lighter in random areas. Which of the following is the EASIEST solution to implement for this issue?（）
A. Clean the drum with a computer vacuum.
B. Replace the toner cartridge.
C. Clean the fuser area with a lint free cloth.
D. Use a can of compressed air to clean the pickup assembly.
[单项选择] A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）
A. Run the printer configuration wizard on the desktop.
B. Check to see if the network printer is turned on.
C. Verify that the printer is connected to the network.
D. Check the local print queue for a failed print job.
[单项选择]A user states that the laser printer is leaving a black line on all pages being printed. Which of thefollowing is the MOST likely cause and solution for this issue?（）
A. Faulty driver; reinstall or update driver
B. Bad fuser; place service call to printer manufacturer.
C. Excess toner on drum; perform maintenance (e.g. clean drum surface).
D. Deteriorating rollers and worn brushes; replace rollers and brushes.
